Return, Refund and Cancellation Policy
Refund Policy
Return, Refund, and Cancellation Policy
Last updated: June 19, 2026
At SnugglePawsPet, we are committed to ensuring a secure and transparent shopping experience. This policy governs the conditions related to returns, refunds, and cancellations of orders placed on our website.
Right of Withdrawal
Pursuant to current European legislation, consumers have the right to withdraw from the purchase contract within 14 days of receiving the products, without having to provide any reason.
To exercise the right of withdrawal, you can contact our customer service at:
snugglepawspet@gmail.com
or use the dedicated return request function available in the customer area, if provided.
https://store.snugglepawspet.com
Return Conditions
For a return to be accepted, the product must:
- Be returned within 14 days of communicating the withdrawal;
- Be unused and in the same condition as received;
- Be complete with any accessories, manuals, and components included;
- Be returned, where possible, in its original packaging.
We reserve the right to reduce the refund amount if the product shows a decrease in value resulting from use other than that necessary to ascertain its nature, characteristics, and functioning.
Products Excluded from Return
The following cannot be returned:
- Personalized products or those made to order;
- Products used or damaged by the customer;
- Products unsuitable for return for hygienic or health reasons after opening the packaging;
- Products missing essential parts or originally included accessories.
Return Costs
Return shipping costs are borne by the customer, except in cases where the received product is:
- Defective;
- Damaged during transport;
- Different from the one ordered.
In such circumstances, return costs will be borne by SnugglePawsPet.
Return Procedure
To initiate a return request:
- Log in to your customer account or contact customer service.
- Indicate the order number and the reason for the request.
- Await return instructions.
- Ship the product to the address provided by our team.
Returns sent without prior authorization may not be accepted.
Refunds
Once the returned product has been received and verified, the refund will be processed within 14 days using the same payment method used for the purchase.
The refund may be suspended until the goods are received or until valid proof of shipment is presented.
Defective or Damaged Products
If the received product is defective, damaged, or does not conform to the order placed, the customer is invited to contact us within 14 days of delivery, attaching clear photographs of the problem encountered.
After verifying the report, we may proceed with:
- Product replacement;
- Full refund;
- Partial refund, where applicable.
Order Cancellations
Orders can only be canceled before the logistical processing phase begins.
Once the order has been processed or handed over to the courier, it will no longer be possible to cancel it. In this case, the customer may exercise the right of withdrawal according to the procedures indicated in this policy.
Online Return Request
For faster handling of requests, registered customers can access their personal area and request a return directly online.
Customer Area:
https://store.snugglepawspet.com
Contact
For any information regarding returns, refunds, or cancellations:
SnugglePawsPet
Email: snugglepawspet@gmail.com
Website: SnugglePawsPet.com